Terms of Service

These Terms of Service ("Agreement") are entered into by and between Pristine Inbox ("Company," "we," "us," or "our") and you or the entity you represent ("User," "you," or "your"). By using our email automation and AI drafting services, you agree to be bound by these terms.

1. Service Description

Pristine Inbox provides AI-powered email automation and drafting services, including but not limited to:

  • Automated email drafting and response generation
  • Smart inbox organization and prioritization
  • Email workflow automation
  • AI-powered writing assistance that learns your style
  • Integration with Gmail and other email providers

Services are provided on a subscription basis as specified in your chosen plan.

2. Eligibility and Account

You represent and warrant that you are at least 18 years old and have the legal authority to enter into this Agreement. If you are using our services on behalf of a business entity, you further represent that you have authority to bind that entity to these terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Acceptable Use

3.1 Permitted Use

You may use Pristine Inbox for lawful business and personal email management purposes in accordance with these terms.

3.2 Prohibited Activities

You may not use our services for:

  • Sending spam, unsolicited emails, or violating anti-spam laws
  • Any illegal, fraudulent, or harmful purposes
  • Activities that violate third-party rights or applicable laws
  • Harassment, discrimination, or any form of abuse
  • Attempting to reverse engineer, hack, or compromise our systems
  • Reselling or redistributing our services without authorization

4. Subscription and Payment

4.1 Pricing

Subscription fees are displayed on our pricing page. We offer monthly and annual billing options. Annual subscriptions receive a discount as specified on the pricing page.

4.2 Payment Terms

  • Subscriptions are billed in advance on a recurring basis
  • Payment must be made via credit card or other approved payment methods
  • All fees are exclusive of applicable taxes, which you are responsible for
  • Prices are subject to change with 30 days' notice

4.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We offer a 30-day money-back guarantee for new subscriptions. Refund requests must be submitted within 30 days of initial purchase.

5. Data and Privacy

5.1 Your Data

You retain all rights to your email data and content. We use your data solely to provide the services as described in our Privacy Policy. We do not sell your data to third parties.

5.2 Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no security system is impenetrable, and you acknowledge that data transmission carries inherent risks.

5.3 AI Training

Our AI models learn from your writing style to provide personalized drafting assistance. This learning happens locally within your account and your data is not used to train models for other users without your explicit consent.

6. Intellectual Property

6.1 Your Content

You retain all rights to your email content and drafts. By using our service, you grant us a limited license to process your content solely to provide the services.

6.2 Our IP

Pristine Inbox and all related technology, software, and branding are owned by Company. You receive a limited, non-exclusive license to use our services during your subscription period.

7. Warranties and Disclaimers

7.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect service availability.

7.2 No Warranties

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR YOUR NEEDS.

7.3 AI Limitations

AI-generated drafts are suggestions only. You are responsible for reviewing, editing, and approving all content before sending. We are not responsible for the content, accuracy, or appropriateness of AI-generated text.

8. Limitation of Liability

8.1 Excluded Damages

IN NO EVENT SHALL COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Liability Cap

COMPANY'S TOTAL LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES YOU PAID TO COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Company from any claims, damages, or costs arising from:

  • Your use of the service in violation of these terms
  • Your email content or communications
  • Your violation of applicable laws or third-party rights
  • Unauthorized access to your account due to your failure to maintain security

10. Term and Termination

10.1 Subscription Term

Your subscription continues on a recurring basis until cancelled by you or terminated by us in accordance with these terms.

10.2 Termination by Company

We may suspend or terminate your account immediately if you violate these terms, engage in prohibited activities, or fail to pay subscription fees.

10.3 Effects of Termination

Upon termination, your access to the service will cease. You may export your data within 30 days of termination, after which we may delete your data in accordance with our data retention policies.

11. Governing Law

This Agreement is governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Alberta.

12. General Provisions

12.1 Entire Agreement

This Agreement constitutes the entire agreement between you and Company regarding the services and supersedes all prior agreements.

12.2 Amendments

We may update these terms from time to time. Material changes will be communicated via email or through the service. Continued use after changes constitutes acceptance.

12.3 Severability

If any provision is found invalid, the remaining provisions will continue in effect.

13. Contact Information

For questions about these Terms of Service, please Contact Us.

By using Pristine Inbox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Effective Date: November 24, 2025